Customer service and staff training have evolved over the past six decades
Marking its 60th anniversary, SLTN looks back over what has changed in hospitality over the past six decades – and nowhere has there been more change than in customer service and staff training.
Brian Maule is enjoying life as he helps develop chef talent at Buzzworks
In 2023, after 22 years, Brian and wife Susan closed their award-winning Glasgow restaurant Brian Maule at Chardon d’Or as rising costs and lower footfall took a heavy toll on the business.
Hospitality Hero Award winner is always putting her regular customers first
Anyone outside of the trade that wanted to know why community pubs are such an important part of Scottish life should have a chat to Louise Parvin.
St Patricks Day celebration of all things Irish is a chance to drive trade
The date dedicated to Ireland’s patron saint, March 17th, falls on a Monday this year, so peak Patrick will be the weekend of March 14th, 15th and 16th.
Well organised and maintained equipment and spaces can make all the difference
Behind the bar – the area(s) the customer doesn’t see, but which play such a crucial role in the experience of every visit to a venue.
Scotland’s Top Brands 2023 – Tennent’s is still king of the castle
Figures provided by CGA show drinks sales through Scotland’s bars, pubs and restaurants have grown by over £200 million in the course of the past year – to £2.2 billion.
Food allergen awareness key
Communication crucial to effective risk management
Jim Robertson marks 40 eventful, musical years at The Kempock in Gourock
For the last four decades, Jim is in the bar seven days a week, most of the time single-handed, and despite now being the longest serving publican in Inverclyde, he has no firm plans to retire.
There are several licensing steps to take before opening a venue
You’re about to take a big step on the hospitality ladder: acquiring your own business ... and a close look at the premises licence is the first step towards maximising trading opportunities.
Fourth-generation distiller brings a slice of St Lucia to ‘Rumbarton’
Sylvester Herman, founder of Island Slice, came to Scotland by way of New York, Germany, Iraq and Afghanistan, to produce a range of hand-crafted rums in a small industrial unit in Dumbarton.
Columns
Jack Cummins
Andrew Dowson
Neil Morrison
Luke Richardson
