Customer service and staff training have evolved over the past six decades
Marking its 60th anniversary, SLTN looks back over what has changed in hospitality over the past six decades – and nowhere has there been more change than in customer service and staff training.
At last we can reveal the Finalists for the 2024 SLTN Awards
With this year’s SLTN Awards night only five weeks away, it is now our absolute pleasure to reveal the people and businesses that are in the final running for one of these coveted trophies.
St Andrews’ seafood institution celebrates 20th anniversary with ‘Icons’ menu
First opened in 2004, The Seafood Ristorante is arguably the foundation stone upon which the Fife coastal town’s foodie reputation has since been built.
Official handover of Seaton House ahead of its grand opening in March
First built in 1864, the 42-bedroom hotel sits in a prime golf tourism position alongside the world famous Old Course at St Andrews Golf Club.
Brian Maule is enjoying life as he helps develop chef talent at Buzzworks
In 2023, after 22 years, Brian and wife Susan closed their award-winning Glasgow restaurant Brian Maule at Chardon d’Or as rising costs and lower footfall took a heavy toll on the business.
Late-night bar and restaurant Rioja returns to Glasgow after two-year hiatus
“Since closing from covid in 2023, not a week has gone by without people asking when Rioja would return – and now, we’re back, bigger and better than ever."
Suntory Global Spirits takes charge of Laphroaig, Bowmore, Jim Beam and much more
This change was first flagged up in March 2024, when Edrington UK and Beam Suntory announced that they were to end their ‘25 years of successful partnership’.
AG Barr excels at Scottish food and drink wholesale sector’s annual awards
Scotland's most innovative and resilient wholesalers – and their staff – have been recognised at the annual Scottish Wholesale Achievers Awards.
Accelerating cost of a night out will keep even more customers at home
Some operators have reduced staff or cut trading hours; some have varied their licences to maximise trading; others have thrown in the towel.
History made as Isle of Tiree Distillery releases its first single malt whisky
The distillery, founded in 2019 by Alain Campbell and Ian Smith, is one of the smaller facilities in Scotland, producing just 2000 litres of pure alcohol a year.
Columns
Jack Cummins
Andrew Dowson
Neil Morrison
Luke Richardson
