Following the violent disorder seen around England and Northern Ireland at the beginning of August, the perceived threat of further riots had a chilling effect on the entire hospitality industry, with businesses closing and customers staying away.
According to UKHospitality, the impact on sales in towns where further protests were rumoured to be imminent was as high as 40%, with businesses reporting footfall down by as much as 75%.
There were reportedly widespread cancellations, particularly in coastal towns where coach and day trips were pulled. City centres also saw mass cancellation of events, with many workers instructed to work from home.
UKHospitality called on insurance companies to act swiftly to help businesses recover.
Chief executive Kate Nicholls said: “These figures are startling and show the enormous impact the riots, and threat of further disorder, have had on our high streets and communities.
“Bustling, vibrant city centres were turned into ghost towns as the public stayed at home and businesses shut.
“Thankfully, further protests and riots didn’t materialise and we can now turn to how we support our high streets to recover, at a time when many were already struggling with the affordability of running a hospitality business during challenging economic times,” said Nicholls.
“Hospitality is the glue that knits our communities together and our sector stands ready to work with the government to play a central role in the renewal of our high streets after these challenges.”
Nicholls noted that UK government business secretary Jonathan Reynolds had backed calls for the insurance companies to step up to help expedite the repair and reopening of affected premises.
“For those businesses sadly affected, that work has already begun and I’m grateful that the Secretary of State has backed our call for swift action from insurance companies dealing with claims,” said Nicholls.
“Quick action on practical measures like insurance claims will be crucial for businesses to get back on their feet.”
