Hybrid hospitality pioneer The Social Hub has appointed industry veteran Megan Kennedy as its new chief operating officer, with a remit to ready the business for ‘its boldest chapter yet’.
Kennedy joins The Social Hub from London-based members’ club and global impact community The Conduit, where she served as its global chief operating officer, and previously oversaw large-scale operations across the Americas for hospitality brand Selina.
Now she’s moved to the European hospitality brand – which so far only has one UK venue, in Glasgow although there are proposals for an Edinburgh outpost – Kennedy has promised to help the business ‘blow guest’s minds’ as it enters the next phase of its expansion across Europe.
With more than 20 years’ experience across hospitality and lifestyle businesses, Kennedy has a track record of scaling complex multi-site operations while maintaining a focus on people, culture and customer experience.
Her first order of business at The Social Hub will be the roll-out of its new membership proposition, coupled with continued investment in technology and AI, customer experience and ‘operational innovation’.
Kennedy said: “This is an amazing time to join The Social Hub as we prepare to launch our membership proposition across Europe later this autumn.
“The Social Hub has built something genuinely distinctive, combining hospitality with community in a way very few businesses have achieved.
“I’m excited to join at such an important point in its journey as we get ready to roll out membership – we’re going to blow minds with this!
“My first priority will be to spend time with our teams, understand what already makes The Social Hub special and help strengthen the operational foundations that allow the business to continue growing without losing the character and experience people value so highly.”
The Social Hub’s chief operating & commercial officer Eyal Amzallag said: “Megan is a rare leader who understands that great hospitality is built on great people and operational excellence, in equal measure.
“As we scale across Europe, her experience is exactly what we need to grow without losing what makes The Social Hub unique. She builds high-performing teams, grows complex operations, and strengthens culture as a business grows.”
He added: “We’re creating a movement, places where people belong, connect, and thrive, and Megan will play a role making sure it expands without losing its soul.”
