Coronavirus: Tennent’s takes more action to help its on-trade customers

Picture © Andy Buchanan 2017

THE wholesale arm of Tennent’s has announced further measures to support its on-trade client base during the coronavirus pandemic.

The company said a full credit swap or exchange of sealed and unused kegs of Tennent’s beers and ciders will be offered to publicans when trade resumes. There will also be a review of individual accounts facing financial troubles due to the forced closure of their premises.

The announcement comes after the brewer postponed an increase in its wholesale prices and introduced a three-month capital and interest ‘payment holiday’ for its loan customers earlier this month.

Kenny Gray, managing director of Tennent’s, said: “We have initiated further measures following the announcement that hospitality outlets must close. These include committing to a full credit or a swapping of “old for new” on un-broached kegs of Tennent’s beers and ciders on the recommencement of normal trading. Given closure of the on-trade and impact on cash flow, our account managers are reviewing each customer’s account on an individual basis to work with them on how we can support them during this period.”

Tennent’s has also set up a helpline for on-trade customers seeking guidance on how to apply for the financial support packages outlined by the Scottish and UK governments. To contact the helpline call 0141 202 7170 or email

Gray said: “The Coronavirus outbreak is a complex and rapidly evolving situation, however, we are committed to working with our customers to continue to look at all measures we can put in place to provide assistance to Scotland’s pubs, clubs, hotels and restaurants during this difficult period and beyond.”