A Training scheme set up to bolster customer service standards in hospitality businesses across Glasgow has passed an important milestone.
More than 10,000 people have participated in the Glasgow Welcomes course since it was launched as ‘Glasgow: Service with Style’ in 2010; 5000 of the hospitality staff completed the course in the last two years.
The scheme was designed to boost customer service levels ahead of the 2014 Commonwealth Games and is now a Glasgow 2014 ‘legacy project’.
It is supported by the industry-led Glasgow Tourism & Events Leadership Group (which includes Glasgow City Council, Glasgow City Marketing Bureau, Glasgow Chamber of Commerce, Scottish Enterprise and VisitScotland).
Staff from a diverse range of businesses and organisations, including hotels, bars, restaurants, nightclubs and retailers, are said to have participated in the training.
Schools and colleges have also taken part in an effort to help students improve their job prospects, while JobCentre Plus in Glasgow is using the scheme to support those who want to work in catering and hospitality.
“We’re delighted to have achieved this significant milestone of 10,000 tourism and hospitality workers taking part in Glasgow Welcomes training and events,” said Stella Callaghan, project manager at Glasgow Welcomes.
“Our role is to enhance Glasgow’s reputation as a top tourist destination to ensure tourism businesses are delivering excellent customer service. In this way, we’ll create an excellent and seamless visitor experience across Glasgow that will bring more people to our city, which is good news for everyone and will help ensure a lasting legacy from the Glasgow 2014 Commonwealth Games.”
Glasgow Welcomes is hosting several training programmes in February and March next year.
The Delivering Service Excellence course encourages hospitality employees to think about customer service in new ways, while the Leading Service Excellence and Supervisory Skills courses are targeted at people in team leader and supervisory roles.
Delivering Service Excellence is a one-day course, taking place on February 9 and again on March 2, while both the Leading Service Excellence and Supervisory Skills courses run over three half days. Leading Service Excellence starts on February 10, with Supervisory Skills kicking off on February 11.