Bar and waiting staff should be clear on career goals in order to progress
BAR and waiting staff who are serious about pursuing a career in the trade and want to take the next step up the ladder should ensure they have a combination of experience and qualifications.
That was the message from training firms contacted by SLTN, who said ongoing training and development are key for anyone looking to progress in the industry.
Joanne Worrall, director at Twist Training, advised those working in the trade to be vocal about their goals. “Don’t be afraid to speak to your employer about training opportunities and let them know that you’d like to work towards your desired position,” she said.
“If training opportunities are not available to you through work, find them yourself and complete them on your days off. Many individuals are now forging their own careers, seeking extra training and using funding opportunities that are available to help pay for it.”
Gayle Johnstone, licensed trade account manager at Tennent’s Training Academy, agreed, saying that those seeking to pursue a career in the trade should go a step beyond compliance and gain specialised qualifications.
“At Tennent’s Training Academy, we are firm believers that each individual owns their career and the more you develop yourself, the more attractive you will be to potential employers and, from a long term perspective, it opens up greater promotion prospects,” said Johnstone. “I would advise anyone working within the hospitality industry to consistently develop themselves and gain industry qualifications; this will open a world of opportunities.”
Frazer Grant, CEO of ABV Training, said there is a “slow realisation” in the industry that spending money on career development is an “investment rather than a cost”.
Greater choice of apprenticeships, training and development is helping hospitality to be seen as a long-term career option, said Grant.
David Cochrane, chief executive of HIT Scotland, agreed, saying the industry continually requires “good people for good places”.
“Career prospects within Scottish businesses are at a very positive stage,” he said. “The success of 2014 will create more visitors and events which, in turn, will require new people with new skills.”