Scottish hospitality group Buzzworks has been collaborating with hospitality consultant and leadership coach Mark Maynard as part of efforts to enhance its company culture.
Mark’s expertise, honed over decades of work with Danny Meyer’s Union Square Hospitality Group, is said to have brought ‘fresh insights and strategies to Buzzworks as it continues its journey of expansion and innovation’.
During a recent visit to the group’s central office in Kilmarnock, Mark shared his knowledge on culture and business growth, and took some time to visit a few of the group’s most popular venues.
Managing director of Buzzworks, Kenny Blair, said: “Mark’s recent visit provided invaluable insights into how we can enhance the authentic connections our team members create with guests.
“One memorable highlight of Mark’s visit was his inspiring talk with the team, where he shared a story about the impact of small, intentional actions in shaping company culture.
“This moment resonated deeply with the team, reinforcing Buzzworks’ belief that every individual plays a critical role in the company’s success,” said Blair.
“Looking forward, Mark’s guidance has helped us refine our strategies for sustainable, people-driven growth. We’ll also focus on developing training initiatives that align with his suggestions, empowering our team to deliver consistently exceptional experiences.”
The partnership with Maynard Consulting is said to have ‘sparked new energy’ within Buzzworks, with Mark’s ideas influencing the company’s approach to guest interactions, team training, and internal processes.
Mark commented: “It’s been an honour to get to know Kenny and the Buzzworks team, and I am thrilled to play a small part in the meaningful work they are already doing. I feel like a coach of a championship player, and my role is to further enhance their stellar performance.
“I am struck by the organisation’s deep commitment to taking care of people – the team and customers alike – and I am thrilled that our work together has the potential to enhance the impact Buzzworks makes in the communities within which it operates.”
