A TOOLKIT designed to assist “frontline workers” in the hospitality trade with the safe reopening of venues has been developed by Experience Scotland.
The free guide, which is available here, outlines practical skills and knowledge for staff on how to operate in hospitality venues as they reopen.
Covering six areas: keeping yourself safe; infection control; cleaning; physical distancing; customer care; and wellbeing and moving forward, the resource also provides advice on how best to communicate with customers, including the ability to explain how new processes adopted will keep them safe.
Gordon McIntyre, vice chairman of Experience Glasgow and chair of Hospitality Health, said: “As we enter this stage of phase two, the need for descriptive and practical resources to ensure a safe and successful return for the hospitality industry has never been greater.
“We all have a vital role to play in supporting Scotland’s hospitality recovery from coronavirus, mentally, physically, and economically, and we hope that this toolkit will help frontline staff understand their responsibilities with reopening.”