MORE than sixty percent of furloughed hospitality workers are unsure of the necessary steps to keep customers and staff members safe when venues reopen, according to new findings by Flow Hospitality Training.
Results from the digital training company’s six COVID-19 comeback training modules – which were designed to help managers determine whether venues and staff members are up to speed with workplace changes – revealed that 61% of furloughed workers were unsure of how best to protect customers and colleagues when venues reopen. The modules – which were launched in early June and have been passed 85,000 times by members of the hospitality sector – also showed a further 22% of workers said they’d require refresher training on effective cleaning practices.
Elly Johnston, director of Flow Hospitality Training, said: “Testing records reveal there are clear patterns emerging that operators need to consider when reopening safely and avoid any reputational damage. Customers are going to be on edge returning to hospitality and teams need to be confident in both returning to work themselves, and to proactively keep their colleagues and customers as safe as they can.”