SCOTLAND’S bar and restaurant customers are less patient than their counterparts in the rest of the UK, according to new research.
A survey by CGA and Zonal Retail Data Systems revealed that nearly half of Scottish consumers (48%) said food not arriving quickly enough was their biggest frustration when dining out, with 25% saying their order not being taken properly was the biggest problem.
On the drinks side, 81% of Scottish respondents said not getting served at the bar was their biggest issue.
“What is crystal clear from this research is that Scottish consumers won’t wait,” said Zonal chief executive Stuart McLean. “Competition is fierce, and people know that if their restaurant or pub doesn’t give them speed and convenience, there are plenty of others who will.”
