Leading by example

OPERATORS should lead by example when it comes to staff training, according to Inverarity Morton.

The drinks supplier, which provides a range of Wine and Spirit Education Trust (WSET) courses through its Wine School, advised managers to share their own knowledge and expertise with their staff.
Mike Cottam at Inverarity Morton said: “In my opinion, where training is most impactful is ‘leading from the top’, where the proprietor or operator cascades knowledge down to the rest of the team.”