THE achievements of an initiative designed to raise service standards across Glasgow’s tourism industry were celebrated last week
Amanda Hyndman, former general manager of Glasgow’s Copthorne Hotel, who now works at the Mandarin Oriental Hotel in Washington DC, was the keynote speaker at the One Year On event for Glasgow’s Service with Style.
The first year is said to have seen the delivery of more than 70 training programmes and events, the engagement of 346 businesses across the city, and 1565 individuals completing training in a city-wide programme.
Amanda Hyndman said: “I applaud the excellent work undertaken by Glasgow Service with Style, which has helped mobilise the city in terms of high quality hospitality and tourism training which is key to the visitor experience.
“Providing consistent, top-quality service throughout the city’s hotels, restaurants, attractions and retail outlets will set Glasgow apart from other UK and international destinations, encourage more return visitors and will further cement its reputation as a city with style.”
Graeme Gibson, chair of Glasgow Service with Style, said: “We support a people development culture in Glasgow’s tourism sector through demonstrating the clear business benefits of investing in people, and addressing service standards and skills gaps and shortages, all of which are traditional bug bears of the Scottish tourism industry.”