Customers embracing solution


MATTHEW Clark said its customers across the UK have been embracing the online training facility offered by the wholesaler’s new partnership with Flow.

So far some 150 businesses are supplementing their conventional training with the system.
“Matthew Clark has taken Flow to the market in England, Wales and Scotland, and the response so far has been excellent, especially north of the border,” said the wholesaler’s innovations controller, Mike Fisher.
“This is in part because customers in Scotland can benefit from ILA [Individual Learning Account] government funding for these courses which is valuable for employees and the Scottish on-trade within the hospitality industry.”
Fisher said Flow can be accessed without businesses or individuals having to modify their IT set-ups. “Flow is fully online and content managed, and therefore able to be used alongside any existing system,” he said. “Where required we can consider options to integrate within existing systems and most recently Flow has developed a system allowing customers to build their own module within the existing training framework.
“Customers can build a package of training to suit their business and the roles of their individual staff members. All the training is managed through an inclusive management system that is built bespoke to the customer needs and the modules themselves can be tailored to meet the look and feel of an individual outlet, independent multiple operator or large national company.”

Image: The Coachman’s Amy Higney, left, and Matthew Clark’s Lisa McGavin at the Kilsyth venue last week.