Time is running out to renew your personal licence, trainers warn .
Whisky enthusiasts keen to further their knowledge of the category can now undertake a Diploma in the Art of Tasting Whisky via the Edinburgh Whisky Academy .
Quality customer service must be at the core of an operator’s business .
Knowledge is power
Customers expect higher standards than ever before from hospitality visits
Licensing lawyers and training firms have stressed the importance of investing in employee training, which they say brings a plethora of benefits to business
PLHs due to renew their licence must act now on refresher training, lawyers and training firms say
PLHs affected by the ten-year renewal deadline should undertake refresher training as soon as possible, writes Scottish Government minister Ash Denham
FIRMS specialising in violence reduction and avoidance training are calling on operators to better equip their staff against aggressive and abusive customers.
As consumer knowledge improves training is absolutely vital.