PLHs: have you renewed?
Time is running out to renew your personal licence, trainers warn .
A dram of education
Whisky enthusiasts keen to further their knowledge of the category can now undertake a Diploma in the Art of Tasting Whisky via the Edinburgh Whisky Academy .
Skills for success
Quality customer service must be at the core of an operator’s business .
Training in the trade
Knowledge is power
Service has to go the extra mile
Customers expect higher standards than ever before from hospitality visits
Investing in your business
Licensing lawyers and training firms have stressed the importance of investing in employee training, which they say brings a plethora of benefits to business
There’s no time like the present
PLHs due to renew their licence must act now on refresher training, lawyers and training firms say
Don’t leave licence renewals too late
PLHs affected by the ten-year renewal deadline should undertake refresher training as soon as possible, writes Scottish Government minister Ash Denham
Better staff protection is required
FIRMS specialising in violence reduction and avoidance training are calling on operators to better equip their staff against aggressive and abusive customers.
Invest in staff to see success
As consumer knowledge improves training is absolutely vital.
